DELIVERY & SHIPPING

MADE FOR YOU

All pieces are made-to-order. We put a lot of love, care, and time into making your pieces, which are hand-made or finished by hand in our studio in Dragør. Please allow up to 6 business days for your piece to be made before being shipped from Denmark. Your jewellery comes in a beautiful box, which is safely placed within a hard cardboard box to protect your order.

 

DELIVERY TIME

When ready for shipment, we deliver to the following countries with GLS, DAO, FedEx, DHL and UPS:

Denmark: 1-4 business days

EU countries: 2-6 business days

Rest of the world: 2-7 business days

Please note that you may experience longer delivery times during promotional periods and holiday seasons.

All orders are insured and traceable through a link, which is sent to you via email or text message. Delivery times are provided as guidelines, and do not take into account possible delays caused by payment authorization and/or stock availability. Go to: DHL, FedEx, UPS, GLS or DAO.

 

SHIPPING COSTS

Denmark: Orders to pick-up points/parcel shops 45 dkk. Free shipping on all orders above 1000 dkk.

EU countries: €15. Free shipping on all orders above €200.

Rest of the world: $30. Free shipping on all orders above $300.

 

INSURANCE

PRAWN insures every purchase during transit until it is delivered to you. Orders may require a signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself, you also accept that signature by the third party is sufficient proof of delivery and fulfillment by PRAWN.

 

TAXES AND DUTIES

All countries within the EU are shipped on a DDP (Delivery Duty Paid) basis. This means that taxes and duties are included in the final price. In case of delivery outside the EU, you are obliged to bear the customs duties and further costs incurred. We are not responsible for knowing the customs policies of other countries than Denmark. If you have any questions regarding the customs regulations in your country, please contact your local customs office.

 

IF YOU DON'T PICK UP YOUR PARCEL

If you do not pick up the parcel, and it is shipped back to us, you will be charged a fee of DKK200/€60/£55/$70. This is to cover all costs and expenses associated with the return shipment and includes freight charges, any duties, taxes, etc. Not picking up your parcel does not qualify as a return of product(s). Returns will only be processed by contacting us by email with your order number.